Contact Us

Hello.

 

Need additional information or have a question or comment?

 

Please feel free to leave a message, and we’ll get back to you as soon as possible.

 

All messages go to our email: hello@MiltonClassicHome.com.

    Frequently Asked Questions

    About Us

    Who are you?

    We are curators of classic, timeless décor and furniture that makes any home instantly stylish.

     

    We painstakingly hunt for the best products at auctions and estate sales. We do the hard work for you – with pleasure.

    Product Questions

    How do you find your items?

    We painstakingly hunt for the best products at auctions and estate sales. We do the hard work for you – with pleasure. We never choose items that we don’t love ourselves.

    Can’t I find these products myself?

    If you have and eyes for quality, patience, and have a car, you can definitely do this yourself; however, it takes a lot of time and effort to find the right auction and sale. Additionally, you need to be able to quickly identify problems with a particular piece and when it’s worth it to fix it.

    I’ve seen similar things on Craigslist and Kijiji, why you?

    First, we make sure to take true pictures of all our items and offer full descriptions. We wouldn’t want you to be surprised when you receive your item.

     

    Second, if there’s something wrong with the piece, such as scratches, marks, or cracks, we let you know and price accordingly.

     

    Third, we take secure payment, which means if something goes unreasonably wrong, you can easily dispute the payment.

     

    Fourth, we deliver to you. You don’t have to come to us and waste your valuable time commuting.

     

    Finally, we try our best to present complete sets.

    How often do you add new products?

    We add new products weekly. If you submit your email, you’ll be one of the first to know about new items…before we even put them on the website, Instagram, or Facebook.

    Can I send you requests of items that I am looking for?

    Of course! However, we cannot guarantee how long it will take to find the item. If the item is rare or difficult to find, we will charge you a finder’s fee, which will be a percentage of the item price.

    Your pieces are beautiful, but I’m nervous about using pieces that other people have used?

    We properly wash and clean each item before they come to you. We suggest that you rewash each item again before use. Each item is delivered to you with clean & care instructions. Our clean & care instructions can also be found on our site:

    See Our Clean & Care Instructions

    I’m nervous that I’ll fall in love with the pictures and may be surprised when I see the actual item?

    We’re not Photoshop experts, what you see is what you get. We take multiple photos, at different angles, to give the best possible representation.

     

    But that’s just the beginning. We provide weights, measurements, and inspirational notes on how to use the item.

     

    If you’re still unsure of the item, we are more than happy to send you additional photos and answer any of your questions.

    How do I clean my item?

    Each item is delivered to you with clean & care instructions. Our clean & care instructions can also be found on our site:

    See Our Clean & Care Instructions

    Payment

    What payment types do you accept?

    We accept Visa, MasterCard, and American Express through Stripe, an online payment gateway.

    I don’t have a credit card, what do I do?

    You can send an email money transfer; however, we do prefer accepting credit cards because it offers you an extra level of protection that a money transfer doesn’t have. This isn’t to say that we aren’t trustworthy, we just want to do business the right way.

    Why Stripe?

    Stripe is a secure online payment gateway that makes payments easy – even for first time online shoppers. This system makes it easy for you to manage your payments.

    Are you open to negotiation?

    Sorry, we don’t negotiate. But, if you think an item is overpriced, let us know and we can give you more information on how we arrived at that price.

     

    Email us at hello@miltonclassichome.com.

    Refunds & Returns

    Do you offer refunds?

    We offer a 7-day refund and return policy on intact items. But, we charge you a 20% restocking fee and you will have to pay for returns.

    If I don’t like my item, can I return it?

    You have 7 days from the time you receive your order to return an item and receive your refund, minus restocking fees. Broken or dirty items cannot be returned. Refunds are issued once we receive the item.

    What if my item breaks during transport?

    We offer a 100% guarantee that your item won’t break during shipping and delivery. If the impossibility does occur, send us a picture of the damage.

    Shipping & Delivery

    What are my shipping options?

    We ship our regular-sized items through Canada Post.

     

    We have an in-home delivery service for large or heavy items; however, we only deliver those items within the Greater Toronto Area (GTA).

     

    If you want more details on shipping and delivery, go here:

    Shipping & Delivery

    Is shipping & delivery free?

    We offer free shipping anywhere in Canada for our regular-sized items.

     

    We deliver our large or heavy items by vehicle for free, but only in the Greater Toronto Area (GTA).

    What if I’m outside Canada?

    We can ship regular-sized items anywhere in the World through Canada Post; however, we charge for international shipping.

     

    Unfortunately, we are unable to ship our large or heavy items.

    Can I pick up the item myself?

    Unfortunately, no. This is for our safety reasons.

    What if I miss my delivery?

    If you’ve missed a delivery from Canada Post, you must contact Canada Post. Do email us if Canada Post is giving you a hard time.

     

    If you missed an in-home delivery from us, you can reschedule, but you’ll have to pay an $80 delivery fee.

     

    In any case, simply email us your situation and we will do our best to serve you well. Our email is hello@miltonclassichome.com.

    How can I track my order?

    Tracking your order is really easy. Please go to our “Order Tracking” page to track your order.

    Track My Order

    Website Questions

    I see a link to “My Account”, what does that mean?

    Great question. Your account is a dashboard where you can…

    • View your recent orders;
    • Manage your shipping and billing addresses;
    • Edit your password; and
    • Change your account details.
    Go to Your Account

    How secure is my information?

    We know and understand that you care how information about you is used and shared. We appreciate your trust in our abilities to keep your information secure. Please consult our Privacy Policy and Terms of Use for more detail:

    See Our Privacy Policy See Our Terms of Use

    Still have questions?

    Ask Benson.